Shipping and Returns

Shipping

What are the shipping options?

We offer nationwide shipping at a flat rate of R80, and we also offer a click & collect option from Woodstock, Cape Town that can be selected upon checkout. Pick-up can also be arranged from Durbanville, just let us know if this is your preferred location and we will send you the address.

When will I receive my order?

We do our best to get your orders out to you as soon as possible. All products that are in stock are dispatched within 2 to 3 days. Cape Town orders are delivered within 1 – 2 days while deliveries to other main cities take 3 – 4 days. Outlaying area takes 5 – 7 days.

Can I send my order as a gift?

Yes. To send your order as a gift, add the desired items to your cart, and there will be a text box in your cart where you can include a personal message that will be handwritten and included in your order. 

 

Returns

Can I exchange my purchase?

If you no longer wish to keep your purchase, you will have 7 days to notify us and we will exchange it for you. Exchanges will only be accepted if the item/s is unused and in the same condition they were received in, including the original packaging. The return costs/courier fee's are your responsibility.

Do you offer refunds?

We will only offer a refund if the product is damaged upon delivery. If that is the case, kindly notify us within 48 hours and return the product to us. Once received, we will inspect the product and offer you a choice of a Willow & Roo voucher or refund via EFT.